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ASTEA Mobile FSE Training (ASTEA01)


Description

Series of ASTEA Mobile Videos for Field Service Engineers

Content
  • Basic Worklist and Icon Overview
  • Basic Call Processing
  • Adding Attachments to call items
  • Submitting a Sales lead
  • Submitting Stickers
  • Completing PM Checklists
  • Quality Stop Code
  • Escalations and Incomplete Activities
  • Searching for and ordering parts
Completion rules
  • All units must be completed